Freehold AI support

Freehold AI is made by Neil Landers under the Plainwonder brand. For help, email support@plainwonderapps.com.

Tell us what happened

Include your iPhone model, iOS version, Freehold version, the model you selected, and the steps that led to the problem. Tell us whether you were online or offline and include the exact error message if one appeared.

Start with a description. If a screenshot is useful, crop or hide private details first. Please do not send passwords, recovery codes, whole conversation histories, recordings or diagnostic files unless they are needed and we have discussed what to include. We cannot remotely view or recover the chats stored in your app.

Getting started offline

Download a chat model while connected to the internet. Camera questions, optional conversation search and some voices need their own assets. Once those assets are available, supported features process on your iPhone. Speech and Apple Intelligence availability depend on the device, language and system settings. A missing download cannot be fixed while offline.

Find model downloads in Settings → Models & downloads. Choose a smaller model if the app reports insufficient memory, and check available iPhone storage if a download cannot finish. Keep Freehold open during downloads and inference. If a download is interrupted, return to the downloads screen and retry; verified model chunks can be reused. Voice downloads may need to fetch an interrupted file again.

Voice or camera is unavailable

Check Freehold's microphone and camera permissions in iOS Settings. Make sure the selected speech language and any required assets are available. Camera mode answers questions about individual snapshots, and can misidentify objects, colours or text. Retake a clear photograph and check important answers yourself.

Answers look wrong or use the wrong language

Check the assistant's selected model, language and instructions. Models differ in quality and language support, and can give confident but incorrect answers. Include the model name and a non-sensitive example when reporting a problem. Do not rely on responses for emergencies or as a substitute for qualified professional advice.

Saved chats, exports and deletion

Pull a conversation to the right or use the history button to find saved chats. Starting a new chat keeps the previous one. Use the history deletion action when you want to remove a saved chat.

Removing model downloads frees model storage without deleting chats. Deleting an assistant removes that assistant and its saved chats after confirmation. Exported notes, backups, diagnostic material and copies outside the app are separate. Check exports before deleting the originals; we do not hold a server copy to restore for you.

If a folder export fails, check that the chosen folder is available and that Freehold still has access. A note saved to a synced folder depends on that service to reach your other devices. Wait for a successful save indication before treating the export as complete.

Privacy enquiries

Use support@plainwonderapps.com to ask about information you have sent us, request access, correction or deletion where available, or raise a privacy complaint. Support email uses Gmail / Google Workspace; minimal retention-review records are kept privately on the operator’s computer. Routine support correspondence is retained for 12 months after resolution, then deleted after review, with necessary exceptions described in the policy. Our Privacy Policy explains the handling and retention of support correspondence, as well as local app data, downloads and backups.

Read the Terms of Use for model limitations, licensing and consumer rights.